top of page

Cue'Pokeshop FAQ

  • 8. How do I contact customer support?
    You can reach us via info@cuepokeshop.com.
  • 7. What if my package is lost or damaged?
    Contact us immediately if your package is lost or damaged. We’ll assist with filing a claim with the shipping carrier.
  • 6. Do you offer pre-orders?
    Yes! Pre-order products will ship once all items are available. If your order contains both pre-order and in-stock items, everything will ship together.
  • 1. What products do you offer?
    We offer booster packs, singles, sealed boxes, and the latest expansion sets from the Pokémon TCG, along with accessories like sleeves and deck boxes.
  • What is your return policy?
    All sales are final due to the collectible nature of our products. If you receive a defective or incorrect item, contact us within 48 hours of delivery for assistance.
  • 5. Can I cancel or modify my order?
    Yes, contact us within 12 hours of placing your order to request changes or cancellations. Pre-orders can be canceled within 48 hours of purchase.
  • 2. How long does shipping take?
    Orders are processed within 1-2 business days. Domestic: 3-7 business days
  • 3. Do you provide order tracking?
    Yes! Once your order ships, you’ll receive tracking information via email.
bottom of page